Our Policies

Confirmation
All appointments are confirmed 48 hours prior to you scheduled visit to ensure accuracy of service, time and personal requests.

Arrival
Please arrive 10 minutes prior to your appointment as this time is used to prepare for your service. If you arrive late, we cannot guarantee the full length of your service; however, you will be responsible for payment in full.

Cancellation Policy
We understand that cancellations are sometimes unavoidable. However, please give us 24 hours notice so we may accommodate all waiting guests. A 50% service cancellation fee will be charged for appointments cancelled less than 24 hours. 48 hours notice is required for spa packages, bridal parties and special events. A no show will result in a 100% charge of your services.

Spa Etiquette
Please respect the tranquility of our spa environment by turning off your cell phone and soften the volume of your conversations.

Salon Etiquette
Children are always welcome with a scheduled appointment. Children under the age of 13 will need to be accompanied by an adult. We ask this for the child’s safety and relaxation of all guests.

Pricing
Our pricing schedule reflects each team member’s level of expertise. Pricing for our services begin with our starting level of Associate and increases depending on the team member’s level of achievement. To receive an estimate for services, we encourage our guests to call or ask our front desk consultants before or at the time of your appointment. Prices are subject to change